Job Postings

Light Efficient Design

Description:

  • The Project Associate is responsible for overseeing the company’s execution on customer project orders. Project orders are orders for the companies products that are specific to a unique customer project. The Project Associate coordinates fulfillment of the order with the supply chain, manufacturing, warehouse, and sales groups. The Associate is the primary point of contact with the customer and the sales rep. The Project Associate is located in our Middleton, MA office and reports to the Director, Project Operations.

Primary Responsibilities (Including, but not limited to):

  • Act as primary operations group contact for customers. Provide product availability and lead time information. Direct advanced issues to appropriate department.
  • Process sales orders from the project portal using the ERP software. Review to ensure all information is accurate for proper fulfillment. Interface with sales or engineering to resolve any issues.
  • Establish Estimated Ship Date (ESD) from Supply Chain reports.
  • Work with manufacturing team to monitor made products, determine lead times, communicate to customer.
  • Understand customer requirements and provide order confirmations, notating special requirements for the specific project.
  • Monitor and review all open orders on a weekly basis to ensure ESD is met, notify customer of any delays.
  • Work with shipping on logistic issues, alert customers on tracking information.
  • Manage key customer weekly report of open orders.
  • Understand and handle No Charge Sample process, keep sales informed of sample order release.
  • Understand and follow RMA/RGA process for all project orders, alert product manager as to defective product returns.
  • Attend product training and work shops to maintain product knowledge.
  • Bring unresolved issues to the attention of Director, Project Operations.
  • Minimum Requirement:

  • Customer service background.
  • Use of ERP and Excel.
  • Ability to handle varying customer requirements.
  • Education:

  • HS Diploma necessary, college preferred.
  • Job Type:

  • Full Time, Non-Exempt.
  • Experience:

  • Minimum 1 yr. in similar or related role.
  • Computer skills.
  • Light Efficient Design

    Location:

    Middleton, MA.

    Description:

    • The Quality Engineer is responsible for developing and improving products and manufacturing processes as well as monitoring processes and outputs. The Engineer will be responsible for designing quality standards, inspecting materials, equipment, processes, products, developing quality control systems, and determining corrective actions. This person will also work with others to implement quality measures and manufacturing improvements. The Quality Engineer will report directly to the VP of Quality and Engineering.

    Primary Responsibilities:

  • Develop and implement the quality standards and control systems.
  • Analyze warranty returns and work with suppliers to implement improvements.
  • Liaison with UL, ETL and ensure product and processes meet requirements of listing agencies and government regulations.
  • Assures product and processes quality by designing testing methods, testing finished product testing process capabilities, establishing standards and confirming the manufacturing processes.
  • Manage the calibration and maintenance of test and production equipment.
  • Develop corrective and preventative actions, solutions and improvements.
  • Manage the customer complaint process regarding the quality of products.
  • Develops manufacturing processes by studying product requirements, researching, designing, modifying, and testing manufacturing methods and equipment.
  • Provide technical support for all products.
  • Minimum Requirements

  • Minimum 2 years’ experience in Quality Engineering, Quality Assurance, Manufacturing Engineering, or Design Engineering Required.
  • Experience in Quality Processes, Production and Testing of Electrical Products (Lighting Preferred.)
  • Strong Analytical and Problem-Solving Skills.
  • Strong Communication and Interpersonal Skills.
  • Strong Project Management Skills.
  • Education

  • Bachelor’s Degree in Quality, Manufacturing, Mechanical, Electrical or Industrial Engineering Preferred, associate’s degree and work experience will be considered.